Oct 3, 2024
You really appreciate the importance of brand, when you see it being trashed. Companies spend millions over decades constructing the right brand image with clients. Brands are there to decrease the buyer’s sense of risk. A brand carries a promise of consistent service at a certain level. Now that level can be set...
Oct 2, 2024
Is change good or bad? When I was promoted or received a big bonus, I liked the change from my previous situation. When the big boss changed at the very top, the person who hired me got fired the negative ramifications ultimately cascaded down the line. Eventually I had to look for another job and I didn’t like that...
Sep 25, 2024
This Japanese expression “Ichi-Go, Ichi-E” (一期一会), linked to Zen, focuses on transience and can be translated as “one time, one meeting” or “treasure an unrepeatable moment”. It is often closely associated with the Japanese tea ceremony, which is certainly never a hurried affair and the devil is...
Sep 18, 2024
Recently, my social media has been full of short videos of various politicians and supporters giving talks at the Democratic National Convention. It always begs the question for me about what are we doing as leaders in business? We have the same goals. We want our message to be heard and to be convincing. The...
Sep 11, 2024
Twelve Steps To A Win-Win Conflict Resolution Part Two
We have looked at some of the steps in Part One, so let’s continue with the last six elements.
7. Deal with facts, not emotions
In sports, as I have noted earlier, we say “play the ball, not the man” and in business we need to look at problems,...