Dec 26, 2018
“Never Forget A Customer; Never Let A Customer Forget You”
This is an old saying in sales and one we forget at our cost. We might have made the sale and then we keep moving forward. We get wrapped up in the intricacies of the getting other customers to commit and in the logistical details of delivering...
Dec 19, 2018
Dec 12, 2018
I’m Not Negative, I’m Realistic. Really?
Japan is a highly risk averse culture, so it is also a workplace with a lot of negativity built into it. The best way to avoid mistakes is to make sure there are no unforeseen problems. That means being negative about ideas and propositions, until it is proven that the...
Dec 5, 2018
Team Success Is No Accident
What are some things we can do to make sure our teams are operating at a high level. We see plenty of dysfunctional teams in operation and the opportunity costs of this are prohibitive, in today’s super competitive environment. Quite simply if our team is better than the competition,...